Shipping policy
Order Processing & Design Timeline
All items at The Cat Lab are custom and made to order.
| Order Type | Artwork | Production | Shipping |
| No Proof | Artwork completed within 2–10 business days | 2–7 business days |
Continental U.S.: 2–5 business days Alaska, Hawaii, Puerto Rico & U.S. Territories: 7–12 business days |
| Proof | Artwork proof emailed within 2–10 business days | Begins after artwork approval and takes 2–7 business days |
Continental U.S.: 2–5 business days Alaska, Hawaii, Puerto Rico & U.S. Territories: 7–12 business days |
Production refers to the manufacturing stage, when your approved custom design is professionally printed on your selected product before shipment.
Design & Proof Process
If you selected Proof, your artwork proof will be emailed to the email address used at checkout within 2–10 business days. You may request unlimited revisions until you're happy with your design. Production will not begin until your artwork has been approved.
Orders that include a Proof remain on hold until your artwork has been approved. If we haven't received your approval within 7 business days, we'll send a reminder email. Any time spent waiting for approval or revisions will extend your overall processing time.
If you selected No Proof — Proceed to Production, your custom artwork will be created and sent directly to production once the design is complete. This is the fastest ordering option.
Design and production timelines are estimates and may occasionally be extended during holidays or periods of unusually high order volume. Orders that include multiple pets or complex customization requests may also require additional design time.
Shipping Times
Shipping transit estimates are shown in the Order Processing & Design Timeline above and begin once your order has shipped.
Shipping times are estimates only and are not guaranteed.
Where We Ship
The Cat Lab currently ships within the United States only.
At this time, we do not offer international shipping.
Shipping Rates
Shipping rates are calculated at checkout based on your order and delivery location.
Tracking Information
Once your order has shipped, you will receive a tracking number via email (sent to the email associated with your order).
Fulfillment & Shipment Origin
All orders are produced and shipped from facilities within the United States through trusted third-party production partners.
Because fulfillment may occur through different U.S. facilities depending on the product ordered, destination, and provider availability, shipping origin, carrier, packaging, and delivery timing may vary.
If your order contains multiple items, they may arrive separately and in different packages.
Lost or Delayed Packages
If your tracking shows that your package has not updated for several days, please contact us or the shipping carrier so a missing package investigation can be started.
If a shipping carrier officially confirms that your package has been lost in transit, The Cat Lab will replace and reship your custom order at no additional charge. If you experience a shipping issue, please contact us so we can help determine the best next steps.
If your package is marked as delivered but cannot be located, please:
- Check with neighbors or your local delivery office
- Contact the shipping carrier to report the issue
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout. The Cat Lab is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an address issue, additional shipping fees may apply to reship the item.
Delays & Service Interruptions
While we do our best to meet estimated timelines, delays may occur due to:
- High order volume
- Holidays
- Shipping carrier delays
- Weather or other unforeseen circumstances
Once your order has shipped, delivery times are determined by the shipping carrier. While carrier delays are outside our control, we're happy to assist if you experience an unexpected delivery issue.