Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Ordering & Customization

Start by selecting your product, choosing your options, and uploading your pet photo directly on the product page. Each listing will guide you through the customization steps before checkout.

For the smoothest experience, we recommend reviewing the Product Details and Photo Guide on each listing before placing your order.

If multiple photos are uploaded, the best photo will be selected as the reference for your artwork.

Yes. You can absolutely order multiple items featuring the same pet.
Each item in your cart is customized individually, so you may be prompted to upload a photo for each item.

If you upload the same photo for each item, the same artwork will be used
If you upload multiple photos, a different photo may be selected for each item unless you leave a note requesting the same artwork

If you want consistency across items, uploading the same photo for each item is the best approach

Each item added to your cart will have its own design.

If you want different pets on different items, upload the correct photo for each item
If you want different artwork of the same pet, each item must be added to your cart separately with the specific photo you want used
If you increase the quantity of the same item, the same artwork will be used for all quantities

If multiple photos are uploaded for a single item, the best photo will be selected unless otherwise noted

Yes - simply select the number of pets you would like included. Layouts for multi-pet designs vary by product, and most listings include an example image so you can get a feel for how the finished piece may look. If you want a specific arrangement, feel free to leave a note with your order.

If you need more pets than the listing allows, contact us before ordering and we will let you know what is possible.

Yes. As long as you have a photo to provide, we can create custom artwork for any kind of animal.

You can leave notes with your order for preferences like a certain pose, layout, accessory removal, or other design details. If your request is more detailed, or you want to confirm it before ordering, email us first so we can make sure the product and artwork style are the right fit.

Please note that highly custom requests may require additional time and may not always be possible depending on the product and photo provided.

Photos & Artwork

Every design at TheCatLab is custom-made and hand-drawn to order based on the photo you upload. The artwork is created specifically for your order and tailored to your pet's unique features, markings, and overall look.

A clear, well-lit photo always works best. Front-facing or slightly angled photos at eye level tend to create the strongest artwork. Natural lighting is ideal, and your pet should be as visible and unobstructed as possible. Avoid heavy shadows, blurry images, strong filters, or photos where important features are cut off.

If you are unsure which photo is best, upload the clearest options you have.

Yes. You are welcome to upload multiple photos. The strongest reference image will usually be chosen based on clarity, angle, and how well it works for that product's artwork style.

If you have a preference for which photo should be used, please include that in your order notes.

That is very common, and it usually is not a problem.

Just upload the best photo you have. You can also include helpful notes, such as your pet's breed, coloring, markings, ear shape, or any important features you want us to pay attention to. Extra detail can be especially helpful if the photo is older, low
resolution, or sentimental.

In most cases, yes. Harnesses, leashes, or other bulky accessories will not be included in the artwork by default.

If there is something you would like removed, such as a collar or bandana, please mention it in your order notes.

Usually, yes. This depends on the product, art style, and overall design space available.

For best results, contact us before ordering if you have a specific request in mind. That way we can guide you toward the best option and let you know if any extra customization may be needed.

That depends on the product.

Each product type has its own layout and design proportions, so a multi-pet mug may look different from a multi-pet blanket or napkin set. Most listings include sample
images that show the typical placement and spacing for multiple pets.

If you have a preferred arrangement, leave a note when ordering and we will do our best to accommodate it.

Proofs & Design Process

A proof is a great option if you want extra peace of mind before your item is made.

Customers often choose a proof when:

the order is especially meaningful
the photo is older or less clear
multiple pets are being included
they have specific design preferences
the item is being purchased as a gift

Proof timing depends on the current design queue and your order details.
TheCatLab's design creation window is typically 2 to 10 business days, and proof orders are sent within that design stage. Once your proof is approved, production begins.

For the full timing breakdown, customers should review the Shipping Policy.

Design time is 2–10 business days, whether or not a proof is selected.

If you choose to receive a proof, production will begin once the design is approved. As long as approvals or revision requests are submitted promptly, your timeline should remain on track.

Please note that any delay in approving your proof will extend the overall turnaround time. If you need your item by a specific date, I always recommend placing your order early and keeping an eye on the email address used at checkout so you don’t miss your proof.

Yes, please email thecatlab.co@gmail.com your order details and the correct email address as soon as possible

Shipping & Delivery

A proof is a great option if you want extra peace of mind before your item is made.

Customers often choose a proof when:

the order is especially meaningful
the photo is older or less clear
multiple pets are being included
they have specific design preferences
the item is being purchased as a gift

For the full timing breakdown, customers should review the Shipping Policy.

Yes. TheCatLab offers international shipping.

Please note that international orders may be subject to customs fees, import duties, taxes, or tariffs upon arrival. These charges are set by the destination country and are the responsibility of the customer.

For more information, please review the Shipping Policy.

Once your order ships, you will receive a tracking email sent to the email address used at checkout.

If you do not see it, check your spam or promotions folder first. If it has been more than three weeks since your order was placed and you still have no shipping update, contact us at thecatlab.co@gmail.com.

Tracking can sometimes take 1 to 2 business days to begin updating after the shipping label is created.

If your package has not shown movement for several business days, we recommend contacting the shipping carrier directly first. If you still need help after that, reach out and we will do our best to assist.

Orders may ship through carriers such as USPS or UPS depending on the product, packaging, and destination.

Please check with neighbors, household members, your local delivery office, or the shipping carrier first.

Once an order has shipped and is in the hands of the carrier, delivery issues are handled primarily through the carrier. If the carrier confirms the package is lost, contact us and we will review the situation and determine next steps.

For full details, please review the Shipping Policy.

Sometimes, yes.

Because every order is custom-made, timing can vary based on design complexity, proof approval delays, high order volume, holidays, weather, or carrier delays. That is especially true during busy gifting seasons.

Estimated timelines are not guarantees, but we always recommend ordering early for holidays, memorial gifts, weddings, and events.

This is common and usually not a problem.

Orders with multiple items, especially different product types, may ship separately because they often have different production timelines, packaging needs, or fulfillment locations.

We send items out as soon as they are ready so you can receive them sooner rather than waiting for the entire order to finish. You will receive tracking information for each shipment.

Returns, Cancellations & Order Changes

Because every item is custom-made and personalized, returns and exchanges are not accepted.

If you order arrives damaged or there is an issue caused on our end, you may be eligible for a reprint or refund.

Please review the Returns & Policies page for full details before ordering.

Yes. If your item arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos of both the item and packaging.

We will review the issue and determine the best next step.

Because custom artwork begins shortly after ordering, cancellations are time-sensitive.

If you need to cancel, contact us as soon as possible. Whether a cancellation can be approved, and whether a full or partial refund is available, depends on the stage of your order.

For complete details, please review the Returns & Policies page.

Please email thecatlab.co@gmail.com within 24 hours of placing your order.

After that, address changes may not be possible depending on the order stage. Once an order has entered production, we may no longer be able to make changes to the shipping address or design details.

Gifts & Reorders

Very much so. TheCatLab was created for pieces that feel both beautiful and personal, whether you are ordering for yourself or giving a meaningful gift.

Many customers order for birthdays, pet memorials, holidays, weddings, housewarmings, and everyday gifts for pet lovers.

Gift wrapping is not currently available.

Gift messages may be offered for select products. If gift messaging is available for the item you are ordering, you will be prompted during checkout or on the product page.

Yes. If you have ordered before and want the same pet artwork on another item, reach out before placing your order.

In many cases, we can reuse your existing artwork if the product and art style are compatible. Reorder discounts may be available when no new artwork needs to be created.